Home Features Tutorials Links Buy Now Downloads Support Legal Trouble-shooting If you are experiencing any issues, please visit your graphics card's manufacturer's website and download the latest driver for your particular operating system: http://www.ati.com http://www.nvidia.com Additionally, try turning off hardware acceleration for your graphics card to see if that solves your problem. Windows 95/98: Right-click on the My Computer desktop icon and select Properties. You can also go through Start | Settings | Control Panel | System. Click on the Performance tab sheet. Under the Advanced settings, select Graphics. Where it says Hardware acceleration, move the slider all the way down to None. Windows XP: Start | Settings | Control Panel and click on the Display icon. From there, go to Settings | Advanced | Troubleshoot. Where it says Hardware acceleration, move the slider all the way down to None. Multiple Monitors Unwrap 3D uses OpenGL to render its 3D viewports, so it is important your graphics card fully supports it when using multiple monitors. When using multiple monitors and NVidia graphics cards, it is recommended that hardware acceleration is set to Compatibility performance mode. This can be found in the NVidia control panel under 3D Settings | Manage 3D Settings. Note that if any NVidia settings are changed, Unwrap 3D should be restarted. Windows Vista Here are a couple of suggestions if you encounter any issues running Ultimate Unwrap 3D under Vista: Turn off Data Execution Prevention (DEP) for the Unwrap 3D program. In Windows XP, you can find DEP in Start | Settings | Control Panel | System | Advanced | Performance | Settings | Data Execution Prevention. This should be located in the same place as Vista. Turn off Aero by selecting a different color scheme such as Windows Vista Basic, Windows Standard, or Windows Classic. Some graphics drivers for Vista may be problematic. If you are using NVidia, look for a setting called Threaded Optimization in the NVidia control panel under 3D Settings | Manage 3D Settings. Turn this setting off. If you can, try turning off hardware acceleration for your graphics card. See above for an example of how to do this under XP. Right-click on the Unwrap 3D executable file and choose Properties. Under the Compatibility tab, select Run this program in compatibility mode for Windows 95. Also try Windows 98/ME/XP. Windows 95 Users You may need the Microsoft HTML Help Update Component, hhupd.exe (716 KB), to read .CHM help files. If you already have MS Internet Explorer 4.0 or later, then this is not required. Support Link You may also need the OpenGL v1.1 libraries for Windows 95 if you encounter any error messages regarding missing OpenGL32 functions, such as glDeleteTextures: Support Link1 Support Link2 Old or missing mfc42.dll If you are unable to run the installer, you may need an updated version of mfc42.dll. You can find version 6.0.8665.0 in the Microsoft Vcredist.exe redistributable runtime package: Support Link MSVC++ Redistributables Some plugins (e.g. Autodesk FBX) may require Microsoft runtime libraries not found on your computer: Support Link for MSVC++ 2005 Support Link for MSVC++ 2008 DirectX Redistributables You may need Microsoft DirectX 9.0c or later. The following download will only install d3dx9_26.dll and d3dx9_31.dll: d3dx9c_redist.zip (2.5 MB) Copyright © 2008. All Rights Reserved.