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Trouble-shooting
Here is a list of solutions for common software and hardware issues.
Mouse Wheel Configuration
To use the middle mouse button for zooming and auto-panning, configure the
mouse wheel to Middle Button. This can be found in the Windows control panel
under the Mouse settings. See here for details.
Multiple Monitors
When using multiple monitors and NVidia graphics cards, it is recommended that hardware acceleration
is set to Compatibility performance mode. This can be found in the NVidia control panel
under 3D Settings | Manage 3D Settings. Note that if any NVidia settings are changed, Unwrap 3D should be restarted.
OpenGL
Ultimate Unwrap 3D utilizes OpenGL for 3D rendering, so it is important your graphics card
fully supports it.
It is recommended the Unwrap 3D program runs at the default graphics settings. If you encounter
any issues, please check to see if your desktop has any custom hardware profiles enabled. This
can be found in the AMD or NVidia control panel under 3D Settings.
- Laptop users with integrated graphics should visit their manufacturer's website for an updated graphics driver.
This may enable your laptop to run a newer version of OpenGL with faster hardware rendering.
Windows 10/11
If you try to run the installer and receive the error message:
Microsoft Defender SmartScreen prevented an unrecognized app from starting.
Since this file was downloaded from the Internet, you may need to unblock it. Right-click on the installer file and then click Properties.
In the General tab, click the Unblock button if available.
MSVC++ Redistributables
Some plugins (e.g. Autodesk FBX) may require Microsoft runtime libraries not found on your computer.
Also, if you receive the following error message:
The application has failed to start because its side by side configuration
is incorrect. Reinstalling the application may fix this problem.
You may need to install the MSVC++ 2008 SP1 runtime redistributables.
Support Link for MSVC++ 2008 SP1
Visual Studio 2012 runtime redistributables:
Support Link for VS 2012
Visual Studio 2015 runtime redistributables:
Support Link for VS 2015
DirectX Redistributables
You may need Microsoft DirectX 9.0c or later. The following
download will only install d3dx9_26.dll and d3dx9_31.dll:
For 32-bit programs: d3dx9c_redist_x86.zip (2.5 MB)
For 64-bit programs: d3dx9c_redist_x64.zip (5.1 MB)
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